Your direct line to technical support

The HEIDENHAIN Service department offers professional and individualized support for machine manufacturers and users throughout the service life of a machine. We provide services in areas ranging from the design phase of a new machine and field servicing all the way to optimization and retrofitting support. The Helpline provides you with five technical support areas working together to find solutions.

Find the right helpline contact person for your HEIDENHAIN product

The HEIDENHAIN Helpline receives 5000 calls every year. Whether by phone or e-mail, in WebEx sessions, or through remote servicing, we work with you to find solutions. With our theoretical and practical expertise, we can also support you on-site with troubleshooting on the machine. Select the product you need help with, and find the right contact person on the HEIDENHAIN Helpline.

    CNC Controls
    TelephoneE-mail
    Commissioning / Optimization+49 8669 31 3101service.nc-supportheidenhainde
    Field Servicing / Troubleshooting+49 8669 31 3101service.nc-supportheidenhainde
    Replacement / Exchange Devices+49 8669 31 3121service.orderheidenhainde
    Repairs+49 8669 31 3121service.orderheidenhainde
    NC Programming+49 8669 31 3103service.nc-pgmheidenhainde
    Application Programming+49 8669 31 3106service.appheidenhainde

    System Programming and Configuration

    TelephoneE-mail
    PLC Programming+49 8669 31 3102service.plcheidenhainde
    Python Programming+49 8669 31 3102service.plcheidenhainde
    Functional Safety+49 8669 31 3102service.plcheidenhainde
    Kinematics+49 8669 31 3103service.nc-pgmheidenhainde
    Cycle Programming+49 8669 31 3103service.nc-pgmheidenhainde
    Encoders
    TelephoneE-mail
    Commissioning / Optimization+49 8669 31 3104service.ms-supportheidenhainde
    Field Servicing / Troubleshooting+49 8669 31 3104service.ms-supportheidenhainde
    Replacement / Exchange Devices+49 8669 31 3121service.orderheidenhainde
    Repairs+49 8669 31 3121service.orderheidenhainde
    Subsequent Electronics
    TelephoneE-mail
    Commissioning / Optimization+49 8669 31 3104service.ms-supportheidenhainde
    Field Servicing / Troubleshooting+49 8669 31 3104service.ms-supportheidenhainde
    Replacement / Exchange Devices+49 8669 31 3121service.orderheidenhainde
    Repairs+49 8669 31 3121service.orderheidenhainde
    Application Programming+49 8669 31-3106service.appheidenhainde
    Touch Probes
    TelephoneE-mail
    Application +49 8669 31 3103service.nc-pgmheidenhainde
    Field Servicing / Troubleshooting+49 8669 31 3104service.ms-supportheidenhainde
    Replacement / Exchange Devices+49 8669 31 3121service.orderheidenhainde
    Repairs+49 8669 31 3121service.orderheidenhainde
    Length Gauges
    TelephoneE-mail
    Field Servicing / Troubleshooting+49 8669 31 3104service.ms-supportheidenhainde
    Replacement / Exchange Devices+49 8669 31 3121service.orderheidenhainde
    Repairs+49 8669 31 3121service.orderheidenhainde
    Other Products
    TelephoneE-mail
    Field Servicing / Troubleshooting+49 8669 31 3104service.ms-supportheidenhainde
    Replacement / Exchange Devices+49 8669 31 3121service.orderheidenhainde
    Repairs+49 8669 31 3121service.orderheidenhainde

    Helpline hours

    Monday – Thursday
    08:00 a.m. – 12:00 p.m.
    01:00 p.m. – 04.30 p.m.

    Friday
    08:00 a.m. – 03:00 p.m.

    On-call service

    Monday – Thursday
    4:30 p.m. – 8:00 p.m.

    Friday
    3:00 p.m. – 8:00 p.m.

    Saturday and regional holidays
    8:00 a.m. – 6:00 p.m.

    Technical support

    NC Support Helpline
    +49 8669 31-3101
    service.nc-supportheidenhainde

    PLC Programming Helpline
    +49 8669 31-3102
    service.plcheidenhainde

    NC Programming Helpline
    +49 8669 31-3103
    service.nc-pgmheidenhainde

    Encoders Helpline
    +49 8669 31-3104
    service.ms-supportheidenhainde

    Application Programming Helpline
    +49 8669 31-3106
    service.appheidenhainde

    Replacement Parts and Repairs Helpline
    Germany: +49 8669 31-3121
    International: +49 8669 31-3123
    service.orderheidenhainde

    Please use our request form to send us a question.

    Request form